Do I need to set up an account to place an order?

On your first order, you will be prompted to create an account. This will make future orders easier as it will retain your order history and information incl. delivery address.

What are your hours?

Fulfillment and customer service for the Pepper Money Webstore operate weekdays from 9:00AM-5.30PM GMT, excluding holidays.

Will my order need authorisation?

Some users will need to wait for authorisation before checkout and an email will be sent to your Pepper Money representative to action.  You will receive confirmation by email once your order has been approved and you can then complete the order process and checkout.

Do I need a password?

Certain areas of the webstore and products are restricted, please contact your Pepper Money representative for further details.

When will I receive confirmation for my order?

Immediately upon placing your order you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day.

When will my order ship?

If there is inventory available, orders placed and authorised:

• Before 12 Noon GMT, ship same business day
• After 12 Noon GMT, ship next business day

When will my order be delivered?

Orders ship from Staines, UK with the following ESTIMATED timelines:

• UK= 1 business day after ship date
• EU countries =  approx 2 business days after ship date
• Rest of the World = approx 4 business days after ship date

How do I arrange collection of residual stock, roller banners and literature?

Please ensure you include information of when your event finishes in the Comments section of the checkout page.   Collection will be booked automatically for the next working day.  Please seal the boxes and add the returns label and leave at a collection point/reception.

How do I cancel my order?

Please contact the Giftpoint Customer Service team at [email protected]  or call 0044 1784 225 900 and speak to Antony, Katy or Jenny before 2PM on the business day your order is scheduled to be shipped. 

How do I find out the status of my order and tracking information?

The status of your order can be viewed online under Account. Shipment. Confirmations with tracking information are sent via email at end of the business day your order was shipped.

How do I change the shipping address for my order?

If you need to change the shipping address of your order and the order has not shipped please call us on 0044 1784 225 900 or email us at [email protected] Please reference your order number when you call or email. 

Where can I provide feedback about the Pepper Money Webstore?

We would love to hear your feedback and suggestions! Just email [email protected]